Difficult conversations / Douglas Stone 

Public ISBD Titre : Difficult conversations : how to discuss what matters most Type de document : texte imprimé Auteurs : Douglas Stone (1958-), Auteur ; Patton, Bruce, Auteur ; Heen, Sheila, Auteur Mention d'édition : 10th - anniversary edition [second edition] Editeur : New York : Penguin Books Année de publication : c2010 Importance : xxxiii, 315 p. Format : 20 cm ISBN/ISSN/EAN : 978-0-14-311844-2 Note générale : "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999. Langues : Anglais (eng) Catégories : Interpersonal communication Interpersonal communication -- Case studies. Index. décimale : BF 637.C45 Note de contenu : Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. Difficult conversations : how to discuss what matters most [texte imprimé] / Douglas Stone (1958-), Auteur ; Patton, Bruce, Auteur ; Heen, Sheila, Auteur  . -  10th - anniversary edition [second edition] . - New York : Penguin Books, c2010 . - xxxiii, 315 p. ; 20 cm. ISBN : 978-0-14-311844-2 "With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999. Langues : Anglais (eng) Catégories : Interpersonal communication Interpersonal communication -- Case studies. Index. décimale : BF 637.C45 Note de contenu : Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.

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Code-barres	Cote	Support	Localisation	Section	Disponibilité
100045888	BF 637.C45 S78 2010	Book	Bibliothèque principale	English Books	Disponible

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