Titre :	Difficult conversations : how to discuss what matters most
Type de document :	texte imprimé
Auteurs :	Douglas Stone (1958-), Auteur ; Patton, Bruce, Auteur ; Heen, Sheila, Auteur
Mention d'édition :	10th - anniversary edition [second edition]
Editeur :	New York : Penguin Books
Année de publication :	c2010
Importance :	xxxiii, 315 p.
Format :	20 cm
ISBN/ISSN/EAN :	978-0-14-311844-2
Note générale :	"With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. Originally published in the U.S.A. by Viking Penguin, 1999.
Langues :	Anglais (eng)
Catégories :	Interpersonal communication Interpersonal communication -- Case studies.
Index. décimale :	BF 637.C45
Note de contenu :	Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.

Difficult conversations : how to discuss what matters most [texte imprimé] / Douglas Stone (1958-), Auteur ; Patton, Bruce, Auteur ; Heen, Sheila, Auteur  . -  10th - anniversary edition [second edition] . - New York : Penguin Books, c2010 . - xxxiii, 315 p. ; 20 cm.
ISBN : 978-0-14-311844-2
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
Originally published in the U.S.A. by Viking Penguin, 1999.
Langues : Anglais (eng)

Catégories :	Interpersonal communication Interpersonal communication -- Case studies.
Index. décimale :	BF 637.C45
Note de contenu :	Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations.