Titre :	Quality and performance excellence : management, organization, and strategy
Type de document :	texte imprimé
Auteurs :	James R. Evans, Auteur
Editeur :	Mason, OH : South-Western Cengage Learning
Année de publication :	c2011
Importance :	XVI, 460 p.
Présentation :	Illustration
Format :	24 cm
ISBN/ISSN/EAN :	978-0-324-82706-4
Note générale :	Includes Index.
Langues :	Anglais (eng) Langues originales : Anglais (eng)
Catégories :	Total quality management.
Index. décimale :	HD 62.15
Résumé :	"Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps Read more...
Note de contenu :	pt. 1. Foundations of quality and performance excellence -- 1. Introduction to quality and performance excellence -- 2. Frameworks for quality and performance excellence -- The Malcolm Baldrige National Quality Award -- International quality award programs -- ISO 9000:2000 -- Six Sigma -- 3. Tools and techniques for quality design and control -- Lexus -- 4. Tools and techniques for quality improvement -- pt. 2. Performance excellence, strategy, and organization theory -- 5. competitive advantage and strategic management -- 6. Quality in customer-supplier relationships -- 7. Designing organizations for performance excellence -- Organization structure -- Functional structure -- Organizational design theory -- pt. 3. Performance excellence and organizational behavior -- 8. Quality teamwork -- Cross-functional teamwork -- Organizational behavior theories -- 9. Engagement, empowerment, and motivation -- Theories of motivation -- pt. 4. Leadership and organizational change -- 10. Leadership for performance excellence -- Leadership systems -- Performance excellence and leadership theory -- 11. Performance excellence and organizational change -- Organizational change and organization theory.

Quality and performance excellence : management, organization, and strategy [texte imprimé] / James R. Evans, Auteur . - Mason, OH : South-Western Cengage Learning, c2011 . - XVI, 460 p. : Illustration ; 24 cm.
ISBN : 978-0-324-82706-4
Includes Index.
Langues : Anglais (eng) Langues originales : Anglais (eng)

Catégories :	Total quality management.
Index. décimale :	HD 62.15
Résumé :	"Packed with relevant, real-world illustrations, QUALITY AND PERFORMANCE EXCELLENCE, 6e presents the basic principles and tools associated with TQ. Many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific. Unlike most TQ books, QUALITY AND PERFORMANCE EXCELLENCE is organized according to traditional management topics, which helps Read more...
Note de contenu :	pt. 1. Foundations of quality and performance excellence -- 1. Introduction to quality and performance excellence -- 2. Frameworks for quality and performance excellence -- The Malcolm Baldrige National Quality Award -- International quality award programs -- ISO 9000:2000 -- Six Sigma -- 3. Tools and techniques for quality design and control -- Lexus -- 4. Tools and techniques for quality improvement -- pt. 2. Performance excellence, strategy, and organization theory -- 5. competitive advantage and strategic management -- 6. Quality in customer-supplier relationships -- 7. Designing organizations for performance excellence -- Organization structure -- Functional structure -- Organizational design theory -- pt. 3. Performance excellence and organizational behavior -- 8. Quality teamwork -- Cross-functional teamwork -- Organizational behavior theories -- 9. Engagement, empowerment, and motivation -- Theories of motivation -- pt. 4. Leadership and organizational change -- 10. Leadership for performance excellence -- Leadership systems -- Performance excellence and leadership theory -- 11. Performance excellence and organizational change -- Organizational change and organization theory.