Titre :	How to have that difficult conversation : ganing the skills for honest and meaningful communication
Type de document :	texte imprimé
Auteurs :	Henry Cloud, Auteur ; Townsend, John, Auteur
Editeur :	Grand Rapids, Mich. : Zondervan
Année de publication :	c2006
Importance :	314 p.
Format :	21 cm
ISBN/ISSN/EAN :	978-0-310-26714-0
Langues :	Anglais (eng) Langues originales : Anglais (eng)
Catégories :	Conflict management -- Religious aspects -- Christianity. Conversation -- Religious aspects -- Christianity Interpersonal conflict -- Religious aspects -- Christianity.
Index. décimale :	BV 4597.53.C58
Note de contenu :	Part I. Why you need to have that difficult conversation -- The conversation can change your life -- The benefits of a good conversation -- Part II. The essentials of a good conversation -- Be emotionally present -- Be clear about "you" and "I" -- Clarify the problem -- Balance grace and truth -- Stay on task -- Use the formula, when you do "a," I feel "b" -- Affirm and validate -- Apologize for your part in the problem -- Avoid "shoulds" -- Be an agent for change -- Be specific -- Differentiate between forgiving and trusting -- Part III. Seeing how it's done -- Telling people what you want -- Making someone aware of something -- Stopping a behavior -- Dealing with counterattack and other problems -- Part IV. Getting ready to have the conversation -- Why you need to get ready -- How to get ready -- Part V. Having the conversation with people in your life -- With your spouse -- With someone you're dating -- With your kids -- With your parents -- With your adult children -- At work -- With people in authority.

How to have that difficult conversation : ganing the skills for honest and meaningful communication [texte imprimé] / Henry Cloud, Auteur ; Townsend, John, Auteur . - Grand Rapids, Mich. : Zondervan, c2006 . - 314 p. ; 21 cm.
ISBN : 978-0-310-26714-0
Langues : Anglais (eng) Langues originales : Anglais (eng)

Catégories :	Conflict management -- Religious aspects -- Christianity. Conversation -- Religious aspects -- Christianity Interpersonal conflict -- Religious aspects -- Christianity.
Index. décimale :	BV 4597.53.C58
Note de contenu :	Part I. Why you need to have that difficult conversation -- The conversation can change your life -- The benefits of a good conversation -- Part II. The essentials of a good conversation -- Be emotionally present -- Be clear about "you" and "I" -- Clarify the problem -- Balance grace and truth -- Stay on task -- Use the formula, when you do "a," I feel "b" -- Affirm and validate -- Apologize for your part in the problem -- Avoid "shoulds" -- Be an agent for change -- Be specific -- Differentiate between forgiving and trusting -- Part III. Seeing how it's done -- Telling people what you want -- Making someone aware of something -- Stopping a behavior -- Dealing with counterattack and other problems -- Part IV. Getting ready to have the conversation -- Why you need to get ready -- How to get ready -- Part V. Having the conversation with people in your life -- With your spouse -- With someone you're dating -- With your kids -- With your parents -- With your adult children -- At work -- With people in authority.